Frequently Asked Questions
Q. I am building a new home. Do I need a termite management system installed?
A. Termites are tiny creatures that can cause extensive damage to your home. Research suggests termites in Australia are causing economic damage of more than $1.5 billion to homes every year.
There are many benefits of having a termite barrier installed on your home. Most importantly, it protects your investment and keeps your home in good condition. It also helps to ensure that your home is termite-free, which can save you a lot of money in the long run. It is also mandatory. Your new home is required to have a built-in termite management system.
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Q. How do I know if I have a Kordon Termite System installed?
A. A Kordon Termite System is installed during the construction process so you may not be able to see it. The best way to check is to look for a Kordon sticker inside the door of your sink or in your power/meter box.
You can also search online by going to www.kordonwarrantycentre.com.au/home/propertysearch
OR Alternatively, give us a call on 1800 552 802 and we can check our installation database.
Q. What does the warranty involve?
A. There are two warranty options available with your Kordon Termite System installation: the Limited Kordon Protect Warranty and the extended Envu Protection Warranty. Both require annual termite inspections to be carried out; for an Envu Protection Warranty the annual inspection will need to be carried out by a Envu Accredited Timber Pest Inspector.
To learn more about the two different warranties click here. If you are unsure which warranty your property is currently covered by, please give us a call on 1800 552 802.
Q. How do I organise a termite inspection?
A. You can find a list of Envu Accredited Timber Pest Inspector here. If possible, we recommend you get the company who installed your Kordon Termite System to do your annual termite inspections.
Q. What is the cost of a termite inspection?
A. The cost of a termite inspection varies depending on the location, size and construction of your house. The inspection company can provide you with a price for this.
Q. I want to upgrade to the Envu Protection Warranty. How do I do this?
A.
To upgrade to the Envu Protection Warranty you will first need check that your property is eligible. It needs to have a full Kordon Termite System Installation. Partial installs or renovations do not apply. You can call us here at the Warranty Centre if you need to check.
Then you need to get a termite inspection from a Envu Accredited Timber Pest Inspector, to check your property is eligible. If accredited, we recommend you get the company who installed your Kordon Termite System to do the inspection. Provided the property is eligible, you will then need to pay a fee of $99 for 12 months’ cover.
Q. How do I renew my Envu Protection Warranty?
A. To renew your Envu Protection Warranty you will need to arrange a timber pest inspection by a Envu Accredited Timber Pest Inspector, just before the expiration date of your current warranty (the cost of the inspection is paid to the inspection company). You will then need to pay a fee of $99 for a further 12 months’ cover.
Q. What happens if I don’t renew my Envu Protection Warranty?
A. Your Envu Protection Warranty is valid for 12 months from the date of purchase or renewal. If you decide not to renew it, any homes protected by a Kordon Termite System will still have the Limited Kordon Product Warranty for a period of six years from the original installation date (subject to annual inspection by a licensed timber pest inspector). If the Limited Kordon Product Warranty has also expired your property will not be covered by a warranty.
Q. My Envu Protection Warranty has expired! Can I renew it?
A. First step is to get a Timber Pest Inspection by an Envu Accredited Timber Pest Inspector. If your property is given the all clear at this inspection then you can renew your warranty. Your warranty renewal will be at the discretion of your Envu Accredited Timber Pest Inspector and Envu.
Q. I have just purchased/sold my home. What do I need to do?
A. We need to register warranties to the current homeowner. If you have the installation number you can update the homeowner details on the website. Alternatively, please give us a call on 1800 552 802.
Q. Who can I get to install a Kordon Termite System for me?
A. You can find a list of our accredited Kordon installation companies here.
For more information or if you have any other queries please call the warranty centre on 1800 552 802.
Please note that not all homes with a Kordon Termite System are eligible for an extended Envu Protection Warranty.